If you have any issues with a purchase, a support agent will most likely need a receipt from you in order to check it. More precisely, a screenshot of the receipt.

Your screenshot should contain:

  • Transaction ID/Order Number
  • Purchase date
  • Lot name
  • Lot price

Receipts are usually sent to your email within 24 hours from the moment of your purchase.
Here's how you can find them:

Android

  1. Follow this link: http://payments.google.com/
  2. Log into your Google account
  3. Select the corresponding purchase
  4. Take a screenshot of the receipt with Order Number

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Make sure that the Order Number (GPA.1234-1234-1234-12345) is visible on your screenshot! 

 

iOS

  1. Open the Settings app on your iOS device
  2. Tap on your name
  3. Then tap "Media & Purchases". You might be asked to sign in
  4. Tap "Purchase History". You'll see a list of your previous App Store transactions
  5. Tap on the corresponding transaction to see its details
  6. Take a screenshot with the Order ID and lot name visible

image__1_.png

 

Huawei

  1. Press "Me"
  2. Go to Payment and purchases > Purchase history, find the payment record, and open Billing address
  3. Follow the instructions on the screen, and you will receive the invoice in the designated email address

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Website

  1. Check your mailbox and find an email containing the receipt
  2. Take a screenshot with the Transaction number, your User ID and lot name visible.

If you are having trouble to find your receipt, please head over to https://help.xsolla.com/i-need-a-receipt-for-my-payment

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