I've lost my account. How to recover my progress?

You may freely retrieve your game progress if it has been linked to Facebook or email (depending on the platform you use) whenever you want ...

My game is connected to the wrong Facebook account

You can unlink your current Facebook account from your profile in the in-game settings.In order to do that, please click on "Log out" A...

Can I play on the same account on multiple devices?

Yes you can! Let's review all the options. For Android and iOS devicesYou can attach a Facebook account to your game profile in the gam...

My account got suspended. Why?

In the following article, we will discuss some of the possible ways why your communication in-game or account as a whole may be suspended an...

I have been marked as a cheater! What should I do?

We constantly work on improving our anti-cheat system and perform manual control regularly as well. Unfortunately, accidents happen, and in ...

I want to reset my progress or delete my account!

Sometimes taking a fresh approach to the game can make things easier or even more fun, possibly because you have made some wrong decisions i...

How do I save my account progress?

This article will guide you through the process of saving your account progress. We strongly recommend you to save your game progress, ...

Where can I find my Profile ID?

Profile ID is an identifier used to locate a player's game account. It is a 6-letter combination (ABCDEF) unique to each player, and it...

How do I change my profile flag?

Your game profile's flag is defined based on your location, which is determined by your IP address. This also means that VPN/Proxy ...

How to change my account name?

You can change your account name (nickname) on your Profile screen.Tap on the feather icon as shown on the screenshot below:Only Latin chara...